Atcon Systems | Effective: 13 September 2026

1. Exchange Window

Eligible products may be requested for exchange within 7 days from the date and time of delivery.

No refund is available for change of mind or an incorrect product selection by the customer. Where eligible, the customer may request an exchange/replacement instead.

·   The product must be unused, uninstalled and in its original condition.

·   The product should be returned with its original packaging, accessories and proof of purchase.

·   Exchange/replacement is subject to verification and availability of the requested product.

·   Sale or discounted items follow the same exchange and replacement rules as regular-priced items.

2. Wrong Product Ordered by the Customer

If a customer orders the wrong wattage, model, size, specification or other product variant, a replacement/exchange request may be submitted within the 7-day exchange window. To request an exchange or replacement, submit the Exchange or Replacement Request form here.

Return/pickup charges in such cases will be handled as follows:

3. Wrong Product Sent by Atcon Systems

If Atcon Systems ships an incorrect product, Atcon Systems will bear the pickup and replacement shipping cost.

Once the issue is verified, we will arrange pickup/reverse logistics where serviceable and dispatch the correct replacement.

4. Transit Damage

Any visible transit damage must be reported within 48 hours of the recorded delivery date and time.

For external/visible transit damage, customers should provide:

·   Order number and proof of purchase.

·   Clear photographs of the outer packaging and damaged product.

·   An unboxing video showing the condition of the package and product.

Claims reported after the 48-hour window may be difficult to verify as transit-damage claims and will be assessed separately based on the available information.

5. Functional / Internal Defect After Opening or Installation

If the product has no visible external damage but appears defective during application or installation, the matter will be handled as a warranty claim rather than a normal return.

Customers should provide the order/invoice details and a product application or installation video that clearly demonstrates the reported issue, wherever reasonably possible.

A dedicated warranty claim form/process will be used for such requests.

6. Warranty

Products purchased directly through the Atcon Systems Shopify website carry a 4-year warranty, subject to the applicable warranty terms.

For products purchased through other sales channels, the warranty structure is 3 years standard + 1 additional year upon successful product registration on the Atcon Systems website, subject to the applicable warranty terms.

7. Replacement First; Refund Where Applicable

For a verified defective, damaged or incorrect product, Atcon Systems will generally attempt to provide a replacement first. A refund may be offered where an appropriate replacement is unavailable or where Atcon Systems otherwise approves a refund.

Where a refund is approved, it will be initiated to the original payment method within 10 business days after approval. Banks, card issuers or payment providers may take additional time to reflect the amount.

8. Order Cancellation

Cancellation eligibility depends on the total order value:

9. How to Request an Exchange, Replacement or Report an Issue

Please contact Atcon Systems with your order number and relevant supporting information at:

·   Email: ecommerce@atconsystem.com

·   Phone: +91 9664777373

Products being returned by customer-arranged courier should be sent only after the request has been acknowledged by Atcon Systems to:

Atcon Systems
109, Suchita Industrial Estate, Talwar Compound,
Majiwada, Thane (W) - 400601, Maharashtra, India

10. Inspection and Approval

All exchanges, replacements and refunds are subject to verification of the order and the reported issue. Atcon Systems may inspect the returned product before approving the requested resolution.

Please do not send a product back without first raising a request with Atcon Systems.